ITKIT
Customs · 12 / 20
Customs Kiosk & Officer app
Self-service declaration kiosks and an officer floor app
From the problem to how we solve it
October 2026
Interactive prototype · synthetic data only
The problem
Didn’t declare online?
1
Travellers who did not declare online have only a counter queue left.
2
Officers on the floor carry paper lists and radio the office to check a declaration.
3
Checks made in the hall are not recorded against the declaration.
Arrivals, Damascus airport · Queue at the counter · A kiosk nearby
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
The problem
Our answer
Works offline · every check on the record
Kiosks in arrival and departure halls and customs offices let travellers declare cash or gold, scan a passport and print or show a pass. Officers on the floor use a mobile app to look up a declaration or pass, record a check and see the anomaly score with its reasons.
How it works · 1 of 6
Your language
Arabic or English
The kiosk starts in your language.
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
How it works
How it works · 2 of 6
Passport check
Printed lines · chip · issuer · genuine
It reads the passport and checks it is genuine.
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
How it works
How it works · 3 of 6
Cash declaration
About USD 32,700 · declaration needed
He declares the cash and says where it comes from.
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
How it works
How it works · 4 of 6
Accessibility
Speech · large text · lower layout · more time
Everyone can use it, without asking for help.
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
How it works
How it works · 5 of 6
Signed pass
CSH-AIR-0231 · registered
A signed pass, printed and on his phone.
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
How it works
How it works · 6 of 6
Officer app
Advice only. You decide.
On the floor, the score explains itself, and the officer decides.
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
How it works
What it includes
12 screens and workflows in the prototype
Kiosk start and language
Travellers in arrival and departure halls and customs offices
Scan the passport
Travellers at the kiosk
Declare cash or gold at the kiosk
Travellers at the kiosk
Accept and get the pass
Travellers at the kiosk
Kiosk accessibility mode
Travellers with low vision, blindness, limited reach or who need more time
Officer: anomaly score and reasons
Passenger officers and supervisors
Officer: record the check
Passenger officers
Officer: offline mode and sync
Passenger officers in halls with weak coverage
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
What it includes
Built to standards
International standards it is built to
| Standard | What it covers in Customs Kiosk & Officer app |
|---|---|
| ICAO Doc 9303 (8th edition, 2021), Parts 3 and 4 | Reading the passport’s machine-readable zone |
| ICAO Doc 9303 Part 11 (Security Mechanisms) | Opening the chip safely and proving it is genuine |
| ISO/IEC 18004:2024 (QR code) | Printed and on-screen QR |
| FATF Recommendation 32 — stop or restrain | Holding cash is a supervised decision |
| FATF Interpretive Note to Recommendation 32 — origin and use | Asking and recording origin and use |
| WCAG 2.2 — 2.2.1 Timing Adjustable | Warn before the kiosk clears |
| EN 301 549 V3.2.1 — 8.3 Stationary ICT, 8.4.1 Numeric keys | Reach and keypads |
| OWASP MASVS (AUTH, STORAGE) | Officer phones |
We align with these standards; certification is issued by accredited bodies, not by ITKIT.
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
Standards
Connects to
What Customs Kiosk & Officer app works with
Customs Declare (same declarations and rules)
Customs platform (passenger cash control, anomaly detection)
OneID (officer sign-in)
Kiosk hardware: passport reader, printer, card terminal
Mobile device management
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
Integrations
Safeguards
What Customs Kiosk & Officer app will never do
The anomaly score advises and shows its reasons; it never holds, seizes or refers on its own.
The officer records the decision and the reason.
Kiosk screens are still to be designed, and kiosk hardware is specified and priced separately.
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
Safeguards
How delivery works
Start small, prove it, then scale and hand over
6–10 weeks
Assess
Map what already exists and decide, system by system: reuse, integrate, modernise or build.
4–6 months
Pilot
Customs Kiosk & Officer app at one authority, with real users and a measured outcome, on national infrastructure.
12–24 months
Scale
Roll out by region and service, sharing identity, integration and audit.
Agreed per contract
Operate and transfer
We run it with your team, train them, then hand over operations, code escrow and keys.
Durations are typical ranges, fixed per contract
ITKIT · Customs Kiosk & Officer app · Prototype screens, synthetic data
Delivery
Next step
Ask for a kiosk and officer-app pilot plan for one hall.
Customs Kiosk and Officer app. Declare in the hall. Check on the floor.
1 · Demo
A guided session on the Customs Kiosk & Officer app prototype
2 · Assess
6–10 weeks to map what exists and fix the pilot scope
3 · Pilot
4–6 months with real users and a measured result
ITKIT · [contact name, email and phone]
Thank you